What’s an Acceptable Churn Rate for SaaS Companies?

How good are you at keeping your current customers? You need to know the answer. The success of your SaaS business depends on it.

According to a study by Bain & Company and Harvard Business School, a 5% increase in retention rates leads to a 25% to 95% increase in profits.

A small bump up in retention rates provides a meaningful spike to your bottom line. You should do [Read more…]

What Is Lead Tracking? Here’s How Tracking Leads Will Benefit Your Business

To understand lead tracking one must first have a general understanding of what a lead is. Not to be confused with a customer or prospect a lead is someone who is in your target demographic and is looking for information about your product or service.

A customer is one that has already purchased your services while a prospect is someone who is in your target demographic but may not know about your product or services.

To change prospects into leads and leads into customers, some systems have been created to help. [Read more…]