This template allows you to compare the results of one Action type to another Action type. This is perfect for companies who place calls and wish to compare the number of connections they make vs the number of voicemails they leave. But of course, there are many other ways to use this.
To begin, click the “+” icon on your dashboard and type “Appt” into the search bar. Then, select the Appt|Note|Task By Action template.
There are four different options available to you for your chart type. All will work, but since you are comparing charts side-by-side, I’ll use the Column type and NOT stack the results. Stacking can make it a little more challenging to clearly see leaders and last placers. On the flip side, it does nicely total all types together for each interval displayed.
Lastly, check the Show Total Number box to see the value in the top right-hand side of the graph.
Navigate over to the Options tab. First select the type of records you want to include in the report. I’ll check Notes and Tasks.
Because both the contact note and contact tag relations ship is 1 to many (i.e. You can leave multiple voicemails for a single contact) resulting in multiple notes and tasks completed, it’s important for you to decide whether you want to display your results summarized by people, or whether you are wanting to see your results detailed by total efforts completed.
So let’s select the value to show. Choose the first option to show the total number of Notes and Tasks. Choose the second option to show the total number of unique contacts with these.
Next, set the date range you want to look at. I’ll look at Month to Date and break it down into Days.
For ultimate control and customization, use the Criteria Builder to include additional rules and requirements to the report.
Lastly, feel free to set alerts in the Alerts tab for if your values rise above, or fall below a threshold of your choosing.
Once you have your alerts set, click “Save Preferences” on This Widget.