This template allows you to set a goal for minutes of inbound talk time, and see your progress towards it.
Display Tab
From the chart tab, you’ll see this report is a solid gauge.
Settings Tab
Now let’s head to the Settings tab. First, you can select your date range.
Next, you will need to input your goal.
Filters Tab
For ultimate control and customization, check out Filters. This way you can filter data by any field on the contact record.
Relevant Articles
- How to Set Up the FYF – Outbound Talk Time Report
- How to Set Up the FYF – Outbound Average Call Duration Report
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