This template displays the appointments, notes, and tasks that have been completed by each user during a given date range. Allowing you to compare the efforts of one user to another user. This is perfect for sales teams with call quotas or customer service teams where individual reps are assigned fulfillment tasks.
To begin, click the “+” icon on your dashboard and type “Appt” into the search bar. Then select the Appt|Note|Task By User Template.
There are four options available to you for the chart type. All will work, but since you are comparing users side-by-side, I prefer to use the Column chart and not stack the results. Stacking can make it a little more challenging to clearly see leaders and last-placers. On the flip side, it does nicely total all users together for each interval that is displayed.
Lastly, check the “Show Total Number” box so that you can see that value in the top right-hand corner of the graph.
Navigate over to the “Options” tab. First select the type of records you want to include in the report. I’ll check Appointments, Notes, and Tasks.
Next, select the “Value to Show“. Choose the first option to show the total number of Appointments, Notes, or Tasks. Choose the second Option to show the total number of unique contacts with these.
Now set the date range that you’ll want to look at. I’ll select Month to Date and break it down into Days.
For ultimate control and customization, use the Criteria Builder to include additional rules and requirements to the report.
Lastly, feel free to set alerts in the Alerts tab for if your values rise above, or fall below a threshold of your choosing.
Once you have your alerts set, click “Save Preferences” on This Widget.