Subscription Attrition

This template show the attrition rate over a period of time.

To begin click the “+” icon on your Dashboard and type “attrition” in the search bar. Then select the “Subscription Attrition” template.

Graphly defaults to the Area chart type. Because you’re graphing just a single data point, stacking has no bearing on this report. Check the “Show Total Number” box to show the total in the top right-hand corner of the graph.

Next, navigate to the “Options” Tab and select your subscriptions. Choosing more than one subscription plan joins the data into a single column, bar, or line.

If you want to compare the attrition rate for one subscription plan to the attrition rate of a different subscription plan, you must use two separate widgets to do so.

Next, define your cancellation date. Your options are Next Bill Date, Last Bill Date, and End Date.

Next, set your date range.

For ultimate control and customization, use the “Criteria Builder” to include additional rules and requirements to the report.

Lastly, feel free to set alerts in the “Alerts” tab for if your values rise above, or fall below a threshold of your choosing.

Once you have your alerts set, click “Save Preferences” on This Widget.